Shipping policy

Shipments

Liberitae offers a shipping service to the Peninsula, the Balearic Islands and Portugal through the GLS company. Any order placed through our website will not have any minimum order conditions or special exceptions.

Shipping costs:

Spain: (Peninsula): € 3.95 / Free from € 40
Balearic Islands: 5,95€

Portugal: 5,95€

Europe: € 12: Germany, Austria, Belgium, Czechia, Croatia, Denmark, Slovakia, Estonia, Finland, France, Greece, Hungary, Liechtenstein, Lithuania, Norway, Netherlands, Poland, Romania, Sweden, Ukraine, Italy, Latvia

In addition, you can request your orders to receive in the modecash on delivery (Only Peninsula and Portugal), with an additional cost of € 2. You must bear in mind that the carrier will not carry cash change, so you must prepare the exact amount in cash to receive your order.

Delivery (Approximate deadlines):

2 to 5 business days
Monday to Friday from 9:00 a.m. to 7:00 p.m.


No deliveries are made on Saturdays, Sundays or on holidays corresponding to each region.

The indicated shipping conditions may vary in times of sales or promotions, with approximate delivery times of between 6 and 10 working days.

Notwithstanding the foregoing, compliance with these deadlines also depends on third parties, Liberitae cannot guarantee a period of less than 15 days.

Changes

We offer you the option at no additional cost of requesting the exchange of one product for another, this can be very useful if you need to change size, color or even model, in any of the cases you should send an email to clientes@liberitae.com, indicating the order number, reference of the items to be changed and the reason for the change. Once we have received your information, we will contact you to indicate the date on which the transport agency will take the new order and collect the old one.

The cost ofShipping is free only on the first change of each order, if there is a second change, it will be fully paid by the customer (€ 3.95)

 

Returns

Liberitae offers the possibility of returning your purchase within a maximum period of fifteen days (15) from the delivery date, as long as the products purchased are in the same state in which they were received, without having been used and with their original packaging. .

In the case of a return, send an email to clientes@liberitae.com, indicating the order number, the reference of the items to be returned and the reason for the change. Once we have received your information, we will contact you to tell you how to make the return.

Returns will have a cost of € 3.95 for the peninsula and € 7 for the Balearic Islands and Portugal and € 12 for the rest of Europe for postage which will be deducted from the final amount to be reimbursed except if it is an item with a defect, in which case the return will be free.

IMPORTANT:

  • Refunds will be made in the same payment method used.
  • Collections, if necessary, will be made at the same shipping address, in case you want to change it, please tell us at the time of requesting the return.
  • Liberitae will carry out the refund authorization between 24h and 48h after receiving the package, however the refund times will depend on the bank and payment method that has been used.
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