Shipments

Last update: August 19, 2022

Liberitae offers delivery service with the following conditions:

countries	Transit time (approx.)	shipping price	free shipping
mainland spain	1 to 3 business days	3,95 €	Yes, from €49
Spain Balearic Islands and Portugal peninsula	1 to 3 business days	5,95 €	Yes, from €59
Germany, Austria, Belgium, France, Latvia and the Netherlands	3 to 7 business days	9,95 €	Yes, from €99
Croatia, Estonia, Hungary, Lithuania, Luxembourg, Poland and Romania	3 to 7 business days	10,95 €	Yes, from €120
Denmark, Slovenia, Finland, Greece, Ireland, Italy and the Czech Republic	3 to 7 business days	11,95 €	Yes, from €130
Britain	3 to 7 business days	14,95 €	Yes, from €140

 

• Deliveries will not be made on weekends or national or regional holidays, or those belonging to the customer's location..

The customer will receive an email from the address clientes@liberitae.com informing about the tracking number and delivery circumstances of the order (shipping and estimated delivery time, among others). For this purpose, it is necessary for the client to classify the email address clientes@liberitae.com as a sender of safe or accepted mail.

 

Returns

 

LIBERITAE, S.L. (hereinafter, (Liberitae") offers its customers the possibility of returning products purchased through its website www.liberitae.com or any of its international domains or subdomains (hereinafter, "the website") , in the maximum period of fifteen (15) calendar days counting from the date of delivery, as long as said products are in the same state in which they were received, without having been used, and are duly protected and packed in their original box.

 

Return procedure:

You can make the return by your own means, in which case only the shipping costs, if any, will be deducted from the refund of your order. In case of wrong shipment or defective product, Liberitae will make a full refund of the amount paid at the time of purchase.

You can also use the return label that you will find inside the package in your order or ask us to send you one by email. The cost of the return, which will be deducted from the refund, will depend on the country, as indicated in the following table:

countries	Return shipping costs
peninsular Spain	2,95 €
Peninsular Portugal and Balearic Spain	4,95 €
Germany, Austria, Belgium, France, Latvia and the Netherlands	8,95 €
Croatia, Estonia, Hungary, Lithuania, Luxembourg, Poland and Romania	9,95 €
Denmark, Slovenia, Finland, Greece, Ireland, Italy and the Czech Republic	10,5 €
Britain	13,5 €

 

Customers can use the return label that they will find inside the transport box, along with the return instructions to follow to make it effective.

In case of absence or loss of the label or return instructions, the customer must send an email to the address clientes@liberitae.com, indicating the order number, reference of the items and reason for the return. Our customer service will contact you as soon as possible with the label and relevant return instructions within 24-48 business hours following receipt of the request.

 

Refund procedure:

Liberitae will authorize refunds between 24 and 48 working hours following receipt of the package and verification of its content at our facilities. Such refunds will be made to the same payment method used to make the purchase.

Disclaimer:

Notwithstanding the foregoing, compliance with the estimated delivery times depends on third parties outside the company; in this sense, Liberitae cannot guarantee a delivery time of less than 15 working days.

Liberitae is not responsible for delays that may occur in transport, derived from the influx of merchandise traffic, customs procedures, or health, social, labor, legal, economic or any other issues that affect or may affect delivery. of the goods.