Refund policy

Returns

Liberitae offers the possibility of returning your purchase within a maximum period of fifteen days (15) from the delivery date, as long as the products purchased are in the same state in which they were received, without having been used and with their original packaging. .

In the case of a return, send an email to clientes@liberitae.com, indicating the order number, the reference of the items to be returned and the reason for the change. Once we have received your information, we will contact you to tell you how to make the return.

Returns will have a € 3.95 for mainland Spain; € 5.95 for Balearic Islands and Portugal; € 7.95 for Germany, France and Italy, € 12.00 for the rest of Europe, € 10.00 for UK, USA and Canada South, and € 20.00 for Canada North * and USA Overseas ** for postage which will be deducted from the final amount to be reimbursed except if it is an item with a defect, in which case the return will be free.

 * Canada North includes: Northwest Territory, Nunavut and Yukon.

** U.S. Overseas includes: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands. Armed Forces in the Americas, Europe and Pacific.

IMPORTANT:

  • Refunds will be made in the same payment method used.
  • Collections, if necessary, will be made at the same shipping address, in case you want to change it, please tell us at the time of requesting the return.
  • Liberitae will carry out the refund authorization between 24h and 48h after receiving the package, however the refund times will depend on the bank and payment method that has been used.
×