Shipping & Returns
Liberitae offers delivery service with the following conditions:
| countries | Transit time (approx.) | shipping price | free shipping |
| mainland spain | 1 to 3 business days | 3,95 € | Yes, from €49 |
| Spain Balearic Islands and Portugal peninsula | 1 to 3 business days | 5,95 € | Yes, from €59 |
| Germany, Austria, Belgium, France, Latvia and the Netherlands | 3 to 7 business days | 9,95 € | Yes, from €99 |
| Croatia, Estonia, Hungary, Lithuania, Luxembourg, Poland and Romania | 3 to 7 business days | 10,95 € | Yes, from €120 |
| Denmark, Slovenia, Finland, Greece, Ireland, Italy and the Czech Republic | 3 to 7 business days | 11,95 € | Yes, from €130 |
| Britain | 3 to 7 business days | 14,95 € | Yes, from €140 |
- You can make any query about our shipments at clientes@liberitae.com or consult ours at the following link: shipping policy
returns
Return procedure:
You can make the return by your own means, in which case only the shipping costs, if any, will be deducted from the refund of your order. In case of wrong shipment or defective product, Liberitae will make a full refund of the amount paid at the time of purchase.
You can also use the return label that you will find inside the package in your order or ask us to send you one by email. The cost of the return, which will be deducted from the refund, will depend on the country, as indicated in the following table:
| countries | Return shipping costs |
| peninsular Spain | 2,95 € |
| Peninsular Portugal and Balearic Spain | 4,95 € |
| Germany, Austria, Belgium, France, Latvia and the Netherlands | 8,95 € |
| Croatia, Estonia, Hungary, Lithuania, Luxembourg, Poland and Romania | 9,95 € |
| Denmark, Slovenia, Finland, Greece, Ireland, Italy and the Czech Republic | 10,5 € |
| Britain | 13,5 € |
Customers can use the return label that they will find inside the transport box, along with the return instructions to follow to make it effective.
In case of absence or loss of the label or return instructions, the customer must send an email to the address clientes@liberitae.com, indicating the order number, reference of the items and reason for the return. Our customer service will contact you as soon as possible with the label and relevant return instructions within 24-48 business hours following receipt of the request.
Refund procedure:
Liberitae will authorize refunds between 24 and 48 working hours following receipt of the package and verification of its content at our facilities. Such refunds will be made to the same payment method used to make the purchase.
