Shipments

Liberitae offers a shipping service to the Peninsula and the Balearic Islands through the company ENVIALIA. Any orders placed through our website will have no minimum order status or special exceptions.

Shipping costs:

  • Free for Peninsula
  • Balearic Islands 10 €

Delivery (Approximate Deadlines)

  • 2 to 5 working days
  • Monday to Friday from 9:00 to 19:00.

No deliveries are made on Saturdays, Sundays or for each region the holidays.

Shipping conditions indicated may vary or promotions sales season, with approximate delivery times of between 6 and 10 working days.

Notwithstanding the foregoing, compliance with these limits also depends on third parties, Liberitae can not guarantee a shorter period of 15 days.

 

changes

We offer the option to request a change of one product for another, this can be very useful if you need to change size, color or model, in either case please send an email to comunicacion@liberitae.com , indicating number request reference of the items to change and reason for the change. Once we receive your information we will contact you to tell you the date on which ENVIALIA will to take the new order and pick up the old one .

Given that make a double change involves shipping cost, the total cost would be 10 €, however, it assumes Liberitae 5 € so the final cost for you is 5 €.

IMPORTANT:

  • Liberitae arrange collection package between 24h and 48h after receipt of the request which will have no cost for you.
  • Upon receipt of the package in our store, we will send the new package in the next 48h delivery charges to your charge of 5 €.
  • Liberitae takes 5 € shipping cost only in the first change of each order having a second change, it will be full by the customer (10 €).
  • Pickups will be made in the same shipping address, if you want to change it, please tell us when you apply for a refund.
  • No changes are made to Balearic Islands

 

Returns

Liberitae offers the possibility to return your purchase within a maximum period of fifteen (15) days from the date of delivery, as long as the products purchased are in the same state in which they were received, without having been used and with its original packaging .

To make returns, you must contact our customer service department by sending an email to comunicacion@liberitae.com , indicating the order number, reference articles to return and the reason for the return. Once we receive your information, we will contact you to tell you the date on which ENVIALIA will pick up the package.

Refunds will have a cost of 5 € for the peninsula and 10 € for Balearic Islands  which will be deducted from the final amount to be refunded except if it is an article with tara.

IMPORTANT:

  • Refunds will be made in the same method of payment used.
  • Pickups will be made in the same shipping address, if you want to change it, please tell us when you apply for a refund.
  • Liberitae perform authorization for reimbursement between 24h and 48h after receipt of the package, however reimbursement times depend on the bank and payment method has been used.

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